Impact Homes Reviews: What Happened to Impact Homes and Privium (2026)

Aerial view of a house under construction

Quick answer: Impact Homes is no longer trading. Impact Homes was the long-running trading name of Queensland builder Privium Pty Ltd, which renamed itself Privium in 2019. Privium entered voluntary administration on 17 November 2021, with FTI Consulting appointed, and creditors voted to place it into liquidation on 22 December 2021. Thousands of home buyers in Queensland, New South Wales and Victoria were left with contracts at various stages, and many turned to state home warranty schemes.

Looking at a house and land package with another builder now? Get it checked before you sign.

If you’re searching “Impact Homes reviews” today, you’re looking at a builder that stopped operating in 2021. This article sets out what happened to Impact Homes and the Privium group, what it meant for buyers, and what to check before you sign with any builder now.

 

Who Was Impact Homes?

Impact Homes was a Queensland volume builder. According to public sources:

  • The Australian Business Register (ABR) lists PRIVIUM PTY LTD (ABN 85 085 773 931, ACN 085 773 931) with the trading name IMPACT HOMES PTY LTD from 11 March 2000
  • The Urban Developer reported that the builder “operated under the trading name Impact Homes for 22 years until changing its name in 2019”
  • The Urban Developer also reported that Privium was named the 11th biggest builder in Queensland by the HIA in 2021, after completing more than 600 projects worth $180 million
  • Privium built in Queensland, New South Wales and Victoria
  • ABC News reported that Build Today, a company a Toowoomba buyer had contracted with, was associated with Impact Homes and Privium Group

The ABR also lists a separate company, IMPACT HOMES PTY LTD (ABN 25 093 693 415), whose ABN was cancelled from 30 June 2022. We have not confirmed how that company related to the Privium group.

On ProductReview.com.au, the Impact Homes listing says the company “is no longer operating/trading” and showed 2.7 out of 5 from 6 reviews when we checked. Those reviews are several years old and mix complaints about defects and communication with positive comments about build quality.

 

What Happened to Impact Homes and Privium: Timeline

  • 2019: The builder changed its name from Impact Homes to Privium (The Urban Developer).
  • 17 November 2021: Privium Pty Ltd entered voluntary administration. FTI Consulting’s Joanne Dunn, John Park and Kelly-Anne Trenfield were appointed administrators (FTI Consulting; SmartCompany). The Urban Developer reported debts of more than $28 million, and that the builder had approached another firm about taking on approximately 150 uncompleted homes.
  • 18 November 2021: ABC News reported the collapse had “left hundreds of homes unbuilt across Australia”, and that the administrators would work with regulators in Queensland, New South Wales and Victoria.
  • December 2021: icare, which runs the NSW Home Building Compensation Fund, said Privium Group had entered voluntary administration and surrendered its contractor licence, and listed 145 insured NSW projects underway and 89 claims received.
  • 22 December 2021: At the second creditors’ meeting, creditors voted to place Privium into liquidation (Newcastle Herald). ASIC published notices show FTI Consulting appointed as liquidators of Privium Pty Ltd from that date.
  • January 2022: ABC News reported Privium had 831 unfinished contracts across Australia.
  • 30 June 2022: The ABN of the separate company Impact Homes Pty Ltd was cancelled (ABR).

FTI Consulting’s case study describes Privium as a group of a main entity plus eight non-trading companies, with more than 2,100 active homebuyer contracts and total debt of approximately $122 million. Different sources give different figures for homes affected, depending on what they counted and when.

On the causes, the company cited “supply and demand challenges, significant price increases and ongoing lockdowns in Victoria and NSW” (The Urban Developer). FTI Consulting described the collapse as resulting from rising construction costs linked to COVID-19 supply shortages and long lead times.

 

What the Collapse Meant for Buyers

FTI Consulting said the administration “left thousands of home buyers with their builds at various stages of completion”. Some buyers had paid a deposit for a build that had not started, some had homes partly built, and some had completed homes still within warranty periods.

FTI Consulting said it worked with state building regulators to help homeowners make home warranty insurance claims, and helped with handovers where builds had reached practical completion. In NSW, icare directed affected owners to lodge Home Building Compensation claims. SmartCompany reported in December 2021 that, based on the administrators’ report, unsecured creditors were not expected to receive a return.

In Queensland, the QBCC’s Queensland Home Warranty Scheme covers non-completion for fixed-price residential contracts where the contract has been validly terminated, including where the contractor is in liquidation and its licence has been cancelled by the QBCC. According to the QBCC, cover can include:

  • Getting your deposit back if work has not started (up to the deposit paid or the maximum deposit allowed by law, whichever is less)
  • Paying another licensed contractor to finish the work
  • Alternative accommodation in some circumstances
  • Repairing damage caused because the work was not finished

Non-completion cover is capped at $200,000, and claims must be lodged within 3 months after the contract ends. Cover can be reduced if you paid ahead of the payment schedule or paid a deposit above the legal limit.

 

Looking at a Builder Now? Lessons From Impact Homes and Privium

A builder collapse can happen to buyers who did everything right. These checks won’t remove the risk, but they help you understand who you’re contracting with and how protected your money is.

  1. Check the licence. In Queensland, search the QBCC Licensee Register. The QBCC says all licensed contractors are listed, and that if you can’t find them “there’s a chance they’re not licensed”. Other states have their own registers.
  2. Match the names. Look up the ABN and ACN on the ABR. Make sure the company on your contract matches the licence holder, and ask about any trading names or recent name changes.
  3. Look for financial signals. Search ASIC published notices for the company name. Look out for long delays in starting, requests to pay ahead of schedule, or trades talking about unpaid invoices.
  4. Confirm home warranty insurance. In Queensland, home warranty insurance is compulsory for residential work over $3,300, and the premium must be paid before work begins. Ask for evidence of cover for your contract.
  5. Stick to the payment schedule. In Queensland, the maximum deposit for contracts over $20,000 is 5%, and progress payments must match the work completed. The QBCC advises: “don’t pay in advance”.
  6. Use independent inspections. Get an independent building inspector to check each stage before you pay, so you’re only paying for work that is done properly.
  7. Get legal advice before terminating. The QBCC strongly recommends legal advice before terminating a building contract, because a claim depends on the contract being validly terminated.

If a house and land package is sold to you through a marketer or investment group, that seller is commonly paid a commission by the builder or developer. That commission is part of the package price, whether or not it’s shown on the contract. Builder commissions can run into tens of thousands of dollars. Here’s how hidden commissions in house and land packages work.

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How REIN Can Help

REIN acts only for the buyer. REIN may hold referral or commission agreements with builders, including some reviewed on this site. Any builder or developer commission REIN receives on your purchase is disclosed to you in writing and rebated 100% to you.

REIN charges a service fee for our work, agreed in writing before you start. Where REIN receives a builder or developer commission on your purchase, we disclose it and rebate 100% (excluding GST) of it to you. The rebate typically covers the fee and more. We’ll show you the numbers on your package before you commit.

 

Common Questions About Impact Homes and Privium

Is Impact Homes still trading?

No. Impact Homes was the trading name of Privium Pty Ltd, which entered voluntary administration in November 2021 and was placed into liquidation in December 2021. ProductReview.com.au lists Impact Homes as no longer operating.

What happened to Privium?

Privium entered voluntary administration on 17 November 2021, with FTI Consulting appointed. Creditors voted to place it into liquidation on 22 December 2021, with FTI Consulting appointed as liquidators. The company cited rising costs, supply challenges and lockdowns.

What can I do if my builder goes into administration in Queensland?

Get legal advice before taking any step to terminate your contract. If the contract is validly terminated, for example after the builder is liquidated and its QBCC licence is cancelled, you may be able to lodge a non-completion claim under the Queensland Home Warranty Scheme within 3 months after the contract ends. Contact the QBCC on 139 333 for guidance.

Can REIN check a builder and package before I sign?

Yes. Send us the package and we’ll check the price, any commission built into it and the contract terms. The package check is free, with no obligation to use our service.

Before you sign anything…

Send us the package. We’ll check the price, any commission built into it and the contract terms, and tell you straight whether it stacks up. Free, no obligation, and we’ll never pressure you to switch.

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Written by the REIN Editorial Team. Researched with the help of AI tools, then fact-checked against the sources below. Last updated 9 October 2026.

Reviewed by Scott Fraser, founder of REIN, licensed real estate agent (NSW) with 10 years on the developer side of house and land.

 

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Sources

 

About this article: This article is published by Real Estate Investors Network Pty Ltd (REIN). REIN acts for buyers only. REIN may hold referral or commission agreements with builders, including some reviewed on this site, and any commission REIN receives on a client’s purchase is disclosed in writing and rebated 100% to that client. This review is not endorsed by Impact Homes, Privium Pty Ltd, Build Today or any related entity, or their administrators or liquidators.

Impact Homes, Privium and any other names or trade marks mentioned belong to their respective owners and are used only to identify them. Information about Impact Homes and Privium comes from the public sources listed above, including news reports, regulator and insolvency publications and public registers, as accessed on 2 October 2026, and may have changed since.

Figures reported by different sources vary and are attributed to each source. Review ratings are a snapshot on the date we checked and may not include every review. Statements of opinion are ours.

If you believe anything in this article is inaccurate or out of date, please call us on 1300 446 445 and we will review it and correct it promptly. This is general information only. It does not take into account your objectives, financial situation or needs, and is not financial, credit, legal or tax advice.

If you are affected by a builder insolvency, seek independent legal advice and contact your state building regulator. A REIN service fee applies to our services, and where REIN receives a builder or developer commission in connection with a client’s purchase, it discloses and rebates 100% (excluding GST) of that commission to the client under its written service agreement.